Avaya based knowledge

  • Avaya Aura Communication Manager, Definity
  • Avaya Aura Session Manager
  • Avaya Aura System Manager
  • Avaya Presence services, Presence Integration (Lync, Skype for Business)
  • Avaya Softclient installations (One-X Communicator, Avaya Equinox)
  • Avaya Hardphone installations (Avaya Vantage, Cost effective: J129 deskphone, Standard Deskphones: 9611, Comfort phone: 9641, 9641G)
  • Avaya Breeze
  • DECT, IP DECT (Wireless systems)
  • Avaya Oceanalytics and Unified Reporting
  • BCMS, CMS
  • IVR, IR, Voice Portal, AAEP
  • Avaya Enablement Services - CTI
  • Avaya SIP Enablement Services
  • Avaya Media Server
  • Avaya Aura Messaging, Intuity Audix
  • Avaya Multimedia Messaging
  • Avaya Oceana, Avaya Aura Contact Center, Call Center, CCE
  • IP Office
  • Avaya Equinox Conferencing, Avaya Aura Conferencing (Meeting Exchange)
  • Avaya Aura Video Conferencing
  • Avaya Interaction Center (AIC) (basic)
  • Avaya Data Solutions
  • Avaya Aura SBC
  • Cabling (Systimax and other...)
  • Avaya Identity Engine
  • Project management

Knowledge based on Other Products:

  • Rack and stack and other technician activities
  • SUN Solaris
  • CISCO
  • JAVA script, PHP, HTML, XML, Web Shop – Portal Engine development
  • Microsoft, MS OCS (ongoing, from September)
  • UNIX, Linux